Abstract—Knowledge management (KM) is applied at the
scenic area management and used to explore innovative models
in travel services management. Knowledge management has a
positive meaning to improve service standards and quality.
Based on the questionnaire investigation, we interview the staffs
in Laojun Mount scenic. This study takes Laojun Mount scenic
area in Lijiang, Yunnan as an example to construct the
performance of KM evaluation system in this scenic. The fuzz
AHP is applied to determine the weight of each index and the
KM results of comprehensive evaluation. Thus several new
methods for further planning and development of Mount
Laojun in Lijiang are proposed to enhance the competitiveness
of the scenic overall.
Index Terms—Innovation, travel services, comprehensive
evaluation, questionnaire survey, AHP, solution.
The authors are with the Tourism and Culture College of Yunnan
University, Lijiang, Yunnan, China (e-mail: liding_99@mails.thu.edu.cn,
18288853078@139.com, 53359058@qq.com).
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Cite: Ding Li, Shang-Cheng Zhang, and Xiao-Qing Li, "The Study to the Levels of Knowledge Management in Mount Laojun Scenic Spots in Lijiang," International Journal of Knowledge Engineering vol. 2, no. 2, pp. 100-103, 2016.
