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General Information
    • ISSN: 2382-6185
    • Frequency: Quarterly (2015-2016); semiyearly (Since 2017)
    • DOI: 10.18178/IJKE
    • Editor-in-Chief: Prof. Chen-Huei Chou
    • Executive Editor: Ms. Nina Lee
    • Indexed by: Google Scholar, DOAJ, Engineering & Technology Digital Library, Crossref, ProQuest
    • E-mail: ijke@ejournal.net
Editor-in-chief
Prof. Chen-Huei Chou
College of Charleston, SC, USA
It is my honor to be the editor-in-chief of IJKE. I will do my best to help develop this journal better.
IJKE 2016 Vol.2(1): 50-55 ISSN: 2382-6185
doi: 10.18178/ijke.2016.2.1.051

Three Dimensional Norm-Based Knowledge Management for Knowledge Intensive Business Service Organizations: An Organizational Semiotics Perspective

Yu-Chun Pan and Chekfoung Tan
Abstract—The utilization of knowledge enables knowledge intensive business service (KIBS) organizations, such as law firms, to perform and deliver value to their customers. Organizational semiotics views norms as knowledge that are developed through practical experience of human agents in organizations. Building on organizational semiotics and knowledge management, this paper proposes a three dimensional norm-based knowledge management (3DNKM) framework for legal sector in the UK. Abductive reasoning is adopted for guiding the research process in this paper. The three identified contextual dimensions of knowledge include customer, practice area and lawyer. For each dimension, there are informal, formal and technical norms establishing context-based knowledge. The proposed framework provides a way for KIBS organizations to manage the intertwined norms from the three dimensions and various levels.

Index Terms—Knowledge intensive business service, knowledge management, legal, organizational semiotics.

Yu-Chun Pan is with Business School, Oxford Brookes University, Oxford, United Kingdom (e-mail: ypan@brookes.ac.uk).
Chekfoung Tan is with Informatics Research Centre, Henley Business School, University of Reading, Reading, United Kingdom (e-mail: c.f.tan@pgr.reading.ac.uk).

[PDF]

Cite: Yu-Chun Pan and Chekfoung Tan, "Three Dimensional Norm-Based Knowledge Management for Knowledge Intensive Business Service Organizations: An Organizational Semiotics Perspective," International Journal of Knowledge Engineering vol. 2, no. 1, pp. 50-55, 2016.

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